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FAQ

General Questions

Bookehbooks? What kind of a name is that?

Bokeh is a photographic term. It refers to the blur, or aesthetic quality of the blur, in out-of-focus areas of an image. So, take albums, which are essentially books, mix the two 'b' words together and you get Bookeh. Simple. We apoligize if you were expecting something more cryptic or intellectual :)

Where are you based?

Athens, Greece. More info about us here

I'm no way near Athens. Will you ship to my location?

Yes, anywhere on the planet... well, anywhere that our shipping handlers ship which is basically anywhere on the planet. Mountain top cabins, any type of residence under the sea as well as war zones may be a little problematic to reach. And yes, please, no PO boxes.

I'm not a photographer but I recently got married / had a portrait session and my photographer gave me the pictures in digital format. Can I have an album made?

Yes, but not directly from us. We sell only to professional photographers. If you would like to have an album designed with your special day pictures, please ask your photographer to contact us. Alternatively, send us an email and depending on your location we'll suggest a photographer for you.

 

Registration

 

Ok, I'm sold. Where do I get to see more details and prices?

First of all, you have to register with us. You can do it by clicking here. You will be directed to a page where you will fill in your business details, email addresses, shipping & billing info as well as tax info (but that you can do later). Once you submit the registration form, please give us up to one business day to review your information and activate your account. Once your account has been activated, you will receive an email notifying you as such. Once registrated, you can login with your email and password you have set and go to the Order page where you will see all our available albums, boxes & cases and relevant options with prices. 

I've seen the goods, what do I have to do to order?

Login to your account and go to the orders page. Choose the album or accessories you want to order and set up the options you want. Once done, just place the item in your cart and proceed to checkout. At checkout you can review your order, set payment options. When you finalize your order, you will be directed to our uploader so you can upload your design files to our server (you will also be given a link to our uploader in the order confirmation email).

I've submitted an order but I forgot to enter my Tax information at registration. How will you invoice me?

Don't worry, we'll get in touch with you if that happens. If you are in the EU and VAT registered, we'll ask you to submit your VAT info after your order if you haven't done so at the registration phase. If you are not VAT registered or are not based in the EU, you don't have to do submit and tax information.

Can I change my profile details? 

Yes you can change your profile details. Please review all your account details to ensure it is correct and complete and be sure that you have select "Save" in order to be updated any of your changes.

Albums

Spreads? Pages? what is the difference?

A spread is what you see when you open an album. Two pages, side by side. A page is a half spread or one side of a book.

What are the maximum spreads that can be included in an album?

Our albums start at 10 spreads (20 pages) and the maximum is 35 spreads (70 pages) per album. 

How thick are the album pages? 

Each album page is about 1mm thick. The printed spreads are creased in the center and adhered to an acid free paper substrate, then to another spread and so on. This gives a flexible but tear-resistant page.

Can I get a sample album?

Yes. Your first order qualifies for a 30% studio sample discount. No "sample" imprinting or any logos, you can use it as a sample or sell it to a client. The choice is yours.

The fabrics and paper seem great. Can I get a materials swatch and printed samples?

Yes. We have a sample pack that can be ordered through the store. It includes a swatch box with all available fabrics and decorative papers and you get the option of sending us two 20cmX20cm (8"X8") spreads that we will print on our paper and bind them for you to see how your images look on our paper.

What application should I use to design an album?

Any application that produces *.jpeg files to our sizing requirements. Adobe Photoshop and InDesign are excellent tools. 

Do I have to download any profiles? What color space do I send the files in? Other technical information?

Please send your design files in the sRGB profile, at 240dpi or greater.

 

Shipping/Handling/Payment Policy

 

Once I placed my order, when do you ship my order?

First you all, we need to check and approve your order. Since your order has been approved, we need maximum 3 weeks to handcraft and ship your order.

How do you ship my order?

Your order can be shipped via Greek Post or Speedex. Shipping cost is calculated automatically and depends on the size, weight and your location. Shipping time is estimated at 3-7 business days, depending on your location from Athens. If you live in Athens you have the option to come from our offices and pick up your order.

Is there a handling fee?

No. We do not have handling fee. 

What payment methods do you have?

There are two different ways to pay. You can use Paypal or Bank Transfer.

What about taxes and custom duties?

If your base is in EU and you are not VAT registered, we add 23% VAT. Otherwise, if you not based in European Union or your are  VAT registered, we do not add VAT. We are not responsible for any import duties or taxes that you may have from your custom office.